Frequent questions

How to measure my dog?

Follow the steps of the image to know the measurements of your furry. Each product contains a size guide for you to choose the one that best suits your measurements.

If you need help to choose the size, please feel free to get contact us on Whastapp

Where to enter your discount code?

What payment methods are accepted?

We currently accept payment by debit/credit card-Paypal - Bizum - 3 Interest-free time periods for purchases over € 30

What are the shipping types and times?

Each product contains on its tab the type of shipment that is applied, among which are:

• FREE SHIPPING PRODUCT: Most of our products have free shipping and delivery within 3-7 business days from the time of purchase.

• FAST SHIPPING PRODUCT: cost € 3.95-delivery in 48-72 working hours.

• FREE QUICK SHIPPING PRODUCT: cost € 0-delivery in 48-72 working hours.

• HANDMADE PRODUCTS: cost € 3.95-delivery in 5-7 working days.

• JUGUETES-COSMÉTICA-SUPLEMENTACIÓN: Free for orders over € 29-Order of less than € 3.95-Delivery in 48-72 hours.

• FOOD: Free on orders over € 39. Delivery in 48 hours.

If you have any questions about delivery times or need a product with fast delivery now, please get contact us on Whastapp

Can size or product change be made?

You have 14 calendar days to make any changes, for a new size or for another product of your choice at no additional cost.

Do you accept refund of the purchase amount?

You will be able to withdraw your purchase up to 14 calendar days after receiving your order. The amount can be refunded by gift card, or by the payment method you chose when making the purchase.

What to do if my order is delayed?

Occasionally, deliveries can suffer unexpected delays, especially in sales for transportation reasons, stock replenishment, or other causes beyond our control. In this case, you will receive an email informing you of the new delivery date, but you can also request your order information at any time by sending an email to hola@thepetatelier.es